![]() ![]() To change your password, go to the sign-in page for GCKey through the APR Portal page and click “Forgot your password?” If you have lost your GCKey username, you will have to create a new GCKey. VIP Access is available only for, NetBenefits ®, and the mobile app, so youll only be prompted to enter your VIP code when accessing your account via these three channels. ![]() Forgot your username or password? You can reset your login details through the APR Portal. The URL, date and time must be visible in the screenshot. Resolution Symantec VIP Access credential IDs are device-specific. If you have been locked out of your APR Portal account and cannot log in, please forward a screenshot of the issue, along with an explanation of the problem, to the Immigration Representatives Mailbox. VIP Security Token (Model HV08) The credential ID is on the back of the VIP Security Token. If you download the application from VeriSign, you can launch VIP Access from your mobile phone to see the credential ID. If you have cleared your browser history, cache and cookies and still can’t access your APR Portal account, try logging in using a different browser (such as Edge, Chrome, Firefox or Safari). Need to locate your VIP credential ID on your VIP device Let us help you out. ![]() VIP Access Mobile (with Trustzone) Credential: Soft: Time: SYDC, VSST: VIP Access Desktop (without hardware module) Credential. Enter the six-digit code from the VIP Access app. Other credential IDs specific to a particular organization may not be listed here. First-time authentication Credential ID (no spaces) Security code 1. If you are on the correct APR Portal login page and you are being redirected to the IRCC homepage, please clear your browser history, cache and cookies and try again. This is a list of many VIP credential types and credential ID prefixes. On the profile page click Remove Credential next to the current credential ID.Once logged in, click on the username in the upper right of the VIP Manager above the navigation bar. Please note that users are occasionally redirected to the IRCC homepage when the transaction between GCKey and the APR Portal loads too slowly. Will the VIP Access Desktop Credential ID change when upgrading to Windows 10 All Versions: Error: 1720 'There is a problem with this Window Installer package. If you are offsite and not on the MSH/MSSM network, then a Symantec VIP Token Registration request must be submitted, on your behalf, through. If you are having issues logging in to your account, you can troubleshoot using these solutions.Īlways sign in to your account through the APR Portal page and not the IRCC secure account, which is for applicants. Register your Credential ID with your Mount Sinai / MSSM Network Account Note: To register your Symantec VIP Access Credential ID, you MUST be on the Mount Sinai / MSSM network with intranet access. ![]()
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